Refund policy

Refund, Return & Exchange Policy

We want you to be completely happy with your purchase! If for any reason it’s not quite right, we’re happy to help with returns, exchanges, or store credit under the following conditions:

• Return Window: Items may be returned or exchanged within 30 days of the purchase date.
• Condition: Returned items must be unused, unopened, and in their original packaging.
• Refund Options: Once your return is received and inspected, you may choose a refund to your original payment method, an exchange for another item, or store credit toward a future purchase.
• Exclusions: Sale items, perishable goods, or custom orders are final sale and cannot be returned or exchanged.
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

To begin a return or exchange, please contact us at faintinggoattea@gmail.com and we’ll guide you through the process.